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Laboring for Rights: Unions and Sexual Orientation Across Nations (Queer Politics, Queer Theories) Gerald Hunt
 How do unions around the world respond to issues raised by sexual minorities? Much has been written on labor's response to issues raised by women and racial minorities, but there has been little work done on labor's engagement with gays, lesbians, bisexuals, and the transgendered. The original essays in this collection attempt to fill that void by bringing together a group of experts who examine labor's response to such issues as benefits for same-sex partners, anti-discrimination language in collective agreements, and education. Speaking from a variety of racial backgrounds, sexual orientations, and political views, the contributors bring their unique personal perspectives and scholarly approaches to this groundbreaking book. The chapters included in Laboring for Rights give a global vision to the increasingly important subject of equity in the workplace. They offer a much-needed look at labor's involvement with current international workplace conditions from such diverse......
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Knowledge Management Handbook Jay Liebowitz
 Many organizations are now realizing that their competitive edge lies mostly in the brainpower-the intellectual capital-of their employees and management. To stay ahead of the pack, companies must leverage their knowledge, internally and externally. But it is not enough to develop lessons-learned databases. Experts now believe the current savior of organizations is knowledge management-the conceptualization, review, consolidation, and action phases of creating, securing, combining, coordinating, and retrieving knowledge-in short, the process of creating value from an organization's intangible assets.Jay Liebowitz, one of the leading knowledge management and expert systems authorities in the world, brings together over thirty articles contributed by the top researchers and practitioners to produce what seems destined to become the key reference for this emerging field. With it you will find:"How to create a knowledge-sharing environment"How senior executives can show tangible benefits......
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C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management Terry, Ph.D Riley, Terry Riley
 Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company?s employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuseaggression, and steers them away from dangerous situations....
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Successful Network Marketing for the 21st Century (PSI Successful Business Library) Rod Nichols
 Today's hottest trend in sales and distribution is network marketing, with an estimated 1,000 companies currently using its methods to reach consumers. Comprehensive, detailed and honest, Successful Network Marketing for the 21st Century is an easy-to-use guide designed to help you build a profitable business from scratch. Learn how to avoid common industry pitfalls and how to take advantage of the many dynamic business opportunities that exist in network marketing. Whether you're getting in on the ground floor or seeking new ways to improve an existing network marketing business, you'll find the critical information you need to make sound decisions. This step-by-step guide details time-honored techniques used by the industry's most experienced network marketers - - which you can master while growing a financially rewarding full or part-time business....
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The Future of the Electronic Marketplace Derek Leebaert
 "The authors of these essays. . . are principal navigators of the new electronic reality and provide thoughtful insight into the future of a marketplace that now can be only imagined." -- Booklist The marketplace is the place of exchange between buyer and seller. Once one rode a mule to get there; now one rides the Internet. An electronic marketplace can span two rooms in the same building, or two continents. How individuals, firms, and organizations approach and define the electronic marketplace of the future will depend on people's ability to ask the right questions now and to take advantage of the opportunities that will arise over the next few years. The contributors to this volume are prime movers in major industries that are remakingthemselves in order to shape the global marketplace. They examine the consumers' new powers to assess and exchange goods and services over unparalleled distances. They discuss the opportunities and risks posed by the new integration......
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Laboring for Rights: Unions and Sexual Orientation Across Nations (Queer Politics, Queer Theories). Gerald Hunt . Книги.
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